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SCHOLARLY PUBLISHING INDUSTRY WEEKLY NEWS ALERT

May 27, 2025 FEATURED ARTICLE Scaling Excellence: Transforming Customer Support for an Education Publisher   Delivering high-quality customer support in the education sector requires agile operations, scalable processes, and domain-aligned teams. This case study explores how a leading education publisher partnered with Straive to transform its global support operations—streamlining workflows, optimizing resource allocation, and improving learner satisfaction. The engagement delivered measurable efficiency and service quality gains by deploying a centralized support model, enhancing training protocols, and leveraging data for performance insights. Whether you're managing student support, digital learning platforms, or academic services, this case offers a proven approach to scaling CX without compromising outcomes. Read more to discover how Straive enabled customer support transformation at scale.                   Results/findings from research reports        • Wolters Kluwer survey finds continued gaps in drug diversion detection and underutilization of AI technologies - Read more • Professional and scholarly e-book market remains stable amid economic uncertainty - Read more • Sage report examines the evolving role of librarians in the age of AI - Read more     Search for more news in this Theme         Alliances, Partnerships & Consolidations        • UNAM signs open access agreement with Taylor & Francis to expand global reach of research - Read more • Australian Academy of Science and CSIRO renew five-year agreement to advance scientific publishing - Read more • CCC integrates 'Get It Now' article delivery with EBSCO Discovery Service - Read more     Search for more news in this Theme         Artificial Intelligence (AI) / Machine Learning (ML) / Natural Language Processing (NLP)     • Wolters Kluwer unveils Ovid Guidelines AI to streamline clinical guideline development using agentic AI - Read more • ASCO and Google Cloud launch AI tool for faster access to oncology guidelines - Read more     Search for more news in this Theme         New Appointments and administrative changes       • Taylor & Francis appoints Ashok Subramanian as Chief Technology Officer - Read more • EBSCO Clinical Decisions appoints Roy Ziegelstein as Editor-in-Chief of DynaMed - Read more • World Scientific Publishing appoints Dr. Andy Poh as Senior Advisor - Read more     Search for more news in this Theme     Discover More News Themes: Expand Your Knowledge Today! Transformative / Read and Publish Agreement Peer Review Diversity, Equity, Inclusion & Accessibility (DEIA) Sustainable Development Goals (SDGs) / Sustainability More Industry News Wiley expands KnowItAll Raman Spectral Library with new data on microplastics, polymers, and minerals Read more>> PKP opens registration for 2025 Annual General Meeting focused on future of open scholarly publishing Read more>> Wolters Kluwer receives 14th consecutive NorthFace ScoreBoard Award for customer support Read more>> LIBER releases action plan to address barriers in accessing and reusing research outputs Read more>> Journals on ARPHA platform now archived in Biodiversity Heritage Library Read more>> University of Hong Kong joins Bentham Science Institutional Membership Program Read more>> ResearchGate and MA Healthcare partner to expand international reach of clinical journals Read more>> Upcoming Industry Events SSP 47th Annual Meeting Event Date: May 28 - 30, 2025 Event Location: Baltimore, MD, USA ALA Annual Conference & Exhibition Event Date: June 26 – 30, 2025 Event Location: Philadelphia, PA, USA To learn more, visit our Events Page.

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