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SCHOLARLY PUBLISHING INDUSTRY WEEKLY NEWS ALERT

May 13, 2025 FEATURED ARTICLE Delivering CX at Scale: How to Maintain Quality in High-Volume Operations   Scaling customer experience (CX) in high-volume environments demands a balance between operational efficiency and consistent quality. This blog examines the organizational and technological strategies that enable enterprises to deliver personalized, high-quality CX at scale—especially in content-intensive industries. From leveraging centralized quality frameworks to automating repetitive workflows, the post highlights how structured processes and data-driven insights support continuous improvement. It also explores the importance of training, domain expertise, and feedback loops in aligning teams across regions and functions. Whether you lead CX operations, digital transformation, or content delivery, this guide offers a blueprint for sustaining quality while scaling with confidence. Read more to explore the core principles behind high-volume CX success.                   Alliances, Partnerships & Consolidations        • Elsevier integrates ClinicalTrials.gov records into Embase for streamlined clinical research access - Read more • The College of Optometrists selects Springer Nature as publishing partner for Ophthalmic and Physiological Optics - Read more • Emerald Publishing acquires now publishers to expand subject coverage in business, economics, and computer science - Read more     Search for more news in this Theme         Artificial Intelligence (AI) / Machine Learning (ML) / Natural Language Processing (NLP)     • Wiley and Perplexity launch AI search partnership to expand access to verified scholarly content - Read more • Karger Publishers launches AI Innovation Hub to support health science applications - Read more • ClinicalKey AI recognized with 2025 AI Innovation Award by MedTech Breakthrough - Read more     Search for more news in this Theme         New Release - Journals/Products/Services        • SSP launches mobile app for year-round community engagement - Read more • AGU and AMS launch special collection to advance climate research following disruption to National Climate Assessment - Read more • ACM policy council calls for global baseline in accessibility standards - Read more     Search for more news in this Theme         Awards, Certifications and other Achievements        • Sage named Academic and Professional Publisher of the Year at Independent Publishing Awards - Read more • McGraw Hill announces 2025 Pathfinder Awards recognizing innovation in education - Read more • eLife recognized for metadata leadership in inaugural Crossref awards - Read more     Search for more news in this Theme     Discover More News Themes: Expand Your Knowledge Today! Transformative / Read and Publish Agreement Peer Review Diversity, Equity, Inclusion & Accessibility (DEIA) Sustainable Development Goals (SDGs) / Sustainability More Industry News BMJ Future Health partners with Learner+ to streamline CPD for health professionals Read more>> Beijing International Book Fair to launch academic publishing hub and STM conference in 2025 Read more>> Over 100 institutions and funders confirm recognition of eLife papers despite absence of Impact Factor Read more>> COAR Notify ecosystem continues expansion with platform integrations, new tools, and implementation planning Read more>> Call for presentations open for 15th GW Ethics in Publishing Conference Read more>> Mandy Hill assumes role as President of the Publishers Association Read more>> APA and ResearchGate expand Journal Home partnership to full portfolio Read more>> Scientific Annals of the Danube Delta Institute joins Pensoft publishing portfolio Read more>> AIP Publishing appoints André Anders as interim Editor-in-Chief of Physics of Fluids Read more>> Duke University Press to join MIT Press's Direct to Open program in 2026 Read more>> AMA appoints Dr. John Whyte as next CEO and executive vice president Read more>> Kelley Squazzo named Director of Project MUSE Read more>> Upcoming Industry Events SSP 47th Annual Meeting Event Date: May 28 - 30, 2025 Event Location: Baltimore, MD, USA 18th EASE General Assembly and Conference Event Date: May 14 - 16, 2025 Event Location: Oslo, Norway To learn more, visit our Events Page.

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