Straive Knowledgespeak Newsletter

Knowledgespeak Newsletter

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SCHOLARLY PUBLISHING INDUSTRY WEEKLY NEWS ALERT

May 27, 2025 FEATURED ARTICLE Scaling Excellence: Transforming Customer Support for an Education Publisher   Delivering high-quality customer support in the education sector requires agile operations, scalable processes, and domain-aligned teams. This case study explores how a leading education publisher partnered with Straive to transform its global support operations—streamlining workflows, optimizing resource allocation, and improving learner satisfaction. The engagement delivered measurable efficiency and service quality gains by deploying a centralized support model, enhancing training protocols, and leveraging data for performance insights. Whether you're managing student support, digital learning platforms, or academic services, this case offers a proven approach to scaling CX without compromising outcomes. Read more to discover how Straive enabled customer support transformation at scale.                   Results/findings from research reports        • Wolters Kluwer survey finds continued gaps in drug diversion detection and underutilization of AI technologies - Read more • Professional and scholarly e-book market remains stable amid economic uncertainty - Read more • Sage report examines the evolving role of librarians in the age of AI - Read more     Search for more news in this Theme         Alliances, Partnerships & Consolidations        • UNAM signs open access agreement with Taylor & Francis to expand global reach of research - Read more • Australian Academy of Science and CSIRO renew five-year agreement to advance scientific publishing - Read more • CCC integrates 'Get It Now' article delivery with EBSCO Discovery Service - Read more     Search for more news in this Theme         Artificial Intelligence (AI) / Machine Learning (ML) / Natural Language Processing (NLP)     • Wolters Kluwer unveils Ovid Guidelines AI to streamline clinical guideline development using agentic AI - Read more • ASCO and Google Cloud launch AI tool for faster access to oncology guidelines - Read more     Search for more news in this Theme         New Appointments and administrative changes       • Taylor & Francis appoints Ashok Subramanian as Chief Technology Officer - Read more • EBSCO Clinical Decisions appoints Roy Ziegelstein as Editor-in-Chief of DynaMed - Read more • World Scientific Publishing appoints Dr. Andy Poh as Senior Advisor - Read more     Search for more news in this Theme     Discover More News Themes: Expand Your Knowledge Today! Transformative / Read and Publish Agreement Peer Review Diversity, Equity, Inclusion & Accessibility (DEIA) Sustainable Development Goals (SDGs) / Sustainability More Industry News Wiley expands KnowItAll Raman Spectral Library with new data on microplastics, polymers, and minerals Read more>> PKP opens registration for 2025 Annual General Meeting focused on future of open scholarly publishing Read more>> Wolters Kluwer receives 14th consecutive NorthFace ScoreBoard Award for customer support Read more>> LIBER releases action plan to address barriers in accessing and reusing research outputs Read more>> Journals on ARPHA platform now archived in Biodiversity Heritage Library Read more>> University of Hong Kong joins Bentham Science Institutional Membership Program Read more>> ResearchGate and MA Healthcare partner to expand international reach of clinical journals Read more>> Upcoming Industry Events SSP 47th Annual Meeting Event Date: May 28 - 30, 2025 Event Location: Baltimore, MD, USA ALA Annual Conference & Exhibition Event Date: June 26 – 30, 2025 Event Location: Philadelphia, PA, USA To learn more, visit our Events Page.

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	© Straive 2025. All rights reserved. You are receiving this email newsletter as part of your Knowledgespeak membership. Click here to unsubscribe from this email newsletter. You may visit our Privacy Policy page. Registered Office: Straive, 77 Robinson Road, # 13-00, Singapore, Singapore , .

Straive Knowledgespeak Newsletter

Knowledgespeak Newsletter

Previous Newsletter / Last Issue | Share with friends | Read online

SCHOLARLY PUBLISHING INDUSTRY WEEKLY NEWS ALERT

May 20, 2025 FEATURED ARTICLE Meet Straive at the SSP Annual Meeting | Booth #114   Join us to explore how Straive is helping scholarly publishers transform workflows with AI, data, and analytics at the core. With 40+ years of publishing expertise, we deliver end-to-end solutions—from submission to final delivery—that enable intelligent automation, smarter decision-making, and scalable results. Learn how platforms like aiKira are powering future-ready operations across the publishing lifecycle. Whether your goal is to streamline production, enrich content, or unlock new revenue streams, Straive can help. Visit us at Booth #114 or schedule a meeting here: https://lnkd.in/eBvZP-Vb                   Alliances, Partnerships & Consolidations        • Springer Nature expands integration of Cassyni-hosted research seminars across its Research Communities platform - Read more • IOP Publishing adopts CRediT taxonomy across all journals - Read more • Kudos and Oxford PharmaGenesis partner to support strategic omnichannel medical communications - Read more     Search for more news in this Theme         New Release - Journals/Products/Services        • Wolters Kluwer expands healthcare access with LWW Total Access Collection on Ovid - Read more • Taylor & Francis adds GetFTR-powered indicators to flag retracted or updated references - Read more • APA Publishing releases new titles on autism, climate psychiatry, and forensic ethics - Read more     Search for more news in this Theme         Events and conferences        • NISO Plus Global/Online 2025 opens call for proposals - Read more • Frontiers to sponsor LIBER 2025 conference in Lausanne - Read more • EIFL webinar series explores best practices for using Open Journal Systems - Read more     Search for more news in this Theme         Diversity, Equity, Inclusion & Accessibility (DEIA)     • Research libraries in Canada and the U.S. mark Global Accessibility Awareness Day - Read more • Sage publishes business and management textbook focused on diversity, equity, and inclusion - Read more     Search for more news in this Theme     Discover More News Themes: Expand Your Knowledge Today! Transformative / Read and Publish Agreement Peer Review Sustainable Development Goals (SDGs) / Sustainability Artificial Intelligence (AI) / Machine Learning (ML) / Natural Language Processing (NLP) More Industry News Springer Healthcare and inScience Communications rebrand as Springer Health+ Read more>> CCC expands RightsLink Author Services to support automated publishing offers Read more>> Oxford University Press marks 20 years of open access publishing with expanded initiatives across journals and books Read more>> Updated equity assessment tool for scholarly communication models released following community review Read more>> PubHive adds AI translation to support global pharmacovigilance and medical affairs workflows Read more>> ResearchGate and Hogrefe Publishing expand access to psychology research through Journal Home partnership Read more>> Karger Publishers opens submissions for sixth Vesalius Innovation Award Read more>> Kudos appoints new managing director as co-founder steps down from CEO role Read more>> Lifestyle behavior assessment tools integrated into Epic electronic health records Read more>> University of Notre Dame selects EBSCO-supported FOLIO system for library modernization Read more>> FACETS appoints Claire Jardine as new Co-Editor-in-Chief Read more>> Upcoming Industry Events SLA 2025 Annual Conference & Expo Event Date: June 7 - 10, 2025 Event Location: Pittsburgh, PA, USA LIBER 2025 Event Date: July 2 - 4, 2025 Event Location: Lausanne, Switzerland To learn more, visit our Events Page.

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	© Straive 2025. All rights reserved. You are receiving this email newsletter as part of your Knowledgespeak membership. Click here to unsubscribe from this email newsletter. You may visit our Privacy Policy page. Registered Office: Straive, 77 Robinson Road, # 13-00, Singapore, Singapore , .