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SCHOLARLY PUBLISHING INDUSTRY WEEKLY NEWS ALERT

April 8, 2025 FEATURED ARTICLE AI & Automation in CX: Enhancing Lead Qualification and Customer Support   Artificial Intelligence (AI) is transforming customer experience (CX) by streamlining lead qualification and optimizing support interactions. AI-powered tools can swiftly identify high-quality leads from large data pools, allowing sales teams to focus on conversions. Simultaneously, intelligent chatbots and virtual assistants enhance customer support with real-time, personalized assistance. By automating these processes, businesses can boost efficiency and satisfaction across the customer journey. Read more to explore how AI is redefining CX and driving smarter customer engagement.                   Artificial Intelligence (AI) / Machine Learning (ML) / Natural Language Processing (NLP)     • Springer Nature adds AI tool to identify irrelevant references in manuscripts - Read more • Wolters Kluwer Health adds conversational AI to vrClinicals for Nursing - Read more • EBSCO Clinical Decisions expands Dyna AI access to individual DynaMedex subscribers - Read more     Search for more news in this Theme         Public Access        • Elsevier and the American Accounting Association launch new open-access journal - Read more • Taylor & Francis expands open access with Subscribe to Open pilot - Read more • PLOS and Society of China University Journals partner to advance open science - Read more     Search for more news in this Theme         Results/findings from research reports        • MPs call for AI transparency and fair compensation for copyright content - Read more • Delta Think launches survey to assess impact of potential United States federal funding reductions on researchers - Read more • Cengage Group data shows rising GenAI adoption in K12 and higher education despite divergent concerns - Read more     Search for more news in this Theme         Alliances, Partnerships & Consolidations        • CAS expands collaboration with Charles River Laboratories to enhance drug discovery innovation - Read more • AIP Publishing and One Nation One Subscription partner to expand research access across India - Read more • IGI Global Scientific Publishing expands ResearchGate partnership to full journal portfolio - Read more     Search for more news in this Theme     Discover More News Themes: Expand Your Knowledge Today! Transformative / Read and Publish Agreement Peer Review Diversity, Equity, Inclusion & Accessibility (DEIA) Sustainable Development Goals (SDGs) / Sustainability More Industry News Wiley appoints editorial team to lead Advanced Portfolio expansion into life and health sciences Read more>> SCOAP3 releases first assessment results from new Open Science evaluation mechanism Read more>> IOP Publishing strengthens research data sharing with new policy for environmental journals Read more>> Pearson expands Chief Technology Officer Dave Treat's role to advance AI and digital strategy Read more>> EBSCO Information Services launches Business Searching Interface for enhanced business research Read more>> Microbiology Society launches new journal Microbiology Outlooks to expand cross-disciplinary collaboration Read more>> Gale Digital Scholar Lab introduces expanded personalization and visualization capabilities for text and data mining research Read more>> ResearchGate and AccScience Publishing launch Journal Home partnership to expand reach of open access journals Read more>> Wiley releases second edition of LC-HR-MS/MS library for drug and poison identification Read more>> CHEST Critical Care and CHEST Pulmonary indexed in Scopus following rapid recognition Read more>> Karger Publishers releases free-access eBook on Healthy Aging Read more>> Myles McGinley appointed to lead Cambridge's OCR exam board Read more>> Upcoming Industry Events 2025 CSE Annual Meeting Event Date: May 3 - 6, 2025 Event Location: Minneapolis, MN, USA 2025 Library Publishing Forum Event Date: May 5 - 8, 2025 Event Location: Online To learn more, visit our Events Page.

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