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SCHOLARLY PUBLISHING INDUSTRY WEEKLY NEWS ALERT

April 22, 2025 FEATURED ARTICLE Improving Order Fulfillment and Customer Support in Educational Publishing   Facing increasing complexities in order fulfillment and customer support, a leading education publisher collaborated with Straive to implement a technology-enabled, centralized support model. By redesigning workflows and introducing automation, the publisher achieved faster response times, improved service quality, and enhanced operational visibility. The approach enabled better tracking of customer queries, reduced manual effort, and ensured greater consistency across support channels. The transformation not only streamlined day-to-day functions but also led to higher customer satisfaction and positioned the organization for scalable, long-term growth. Read more                   Artificial Intelligence (AI) / Machine Learning (ML) / Natural Language Processing (NLP)     • STM opens consultation on draft framework for classifying AI use in manuscripts - Read more • ProQuest launches AI-powered Ebook Central Research Assistant - Read more • APSA and Unbound Medicine launch Augmented Pediatric Surgical Intelligence™ - Read more     Search for more news in this Theme         Public Access        • CRUE renews transformative open access agreement with Elsevier for 2025–2028 - Read more • BMJ Group expands global open access reach through new Read and Publish agreements - Read more • ACM joins India's ONOS initiative through nationwide open access agreement - Read more     Search for more news in this Theme         Alliances, Partnerships & Consolidations        • Canadian Science Publishing and WISER establish partnership to advance equity and research in sustainable energy - Read more • IGI Global Scientific Publishing sponsors Open Science Education Institute - Read more • Sikt consortium renews national agreement with MDPI to support open access publishing in Norway - Read more     Search for more news in this Theme         New Release - Journals/Products/Services        • DORA launches practical guide to implementing responsible research assessment - Read more • EBSCO launches Mathematics Source, a comprehensive full-text resource for mathematical sciences - Read more • Emerald Publishing launches Sustainable Finance Review journal - Read more     Search for more news in this Theme     Discover More News Themes: Expand Your Knowledge Today! Transformative / Read and Publish Agreement Peer Review Diversity, Equity, Inclusion & Accessibility (DEIA) Sustainable Development Goals (SDGs) / Sustainability More Industry News Center for Open Science launches large-scale replication initiative in health behavior research Read more>> Parul University signs licensing agreement with Springer Nature to support global research access Read more>> Mathematics journals to remain open access in 2025 under Subscribe to Open model Read more>> American Physical Society receives highest score in SCOAP3 open science evaluation Read more>> CCC named recipient of 2025 Artificial Intelligence Excellence Award for copyright licensing framework Read more>> Dr. Venkataramana Gadhamshetty appointed Editor-in-Chief of Environmental Engineering Science Read more>> EPJ Applied Physics adopts NESTOR editorial platform Read more>> Upcoming Industry Events 18th EASE General Assembly and Conference Event Date: May 14 - 16, 2025 Event Location: Oslo, Norway NASIG 40th Annual Conference Event Date: May 19 - 21, 2025 Event Location: Online To learn more, visit our Events Page.

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