Straive Knowledgespeak Newsletter

Knowledgespeak Newsletter

Previous Newsletter / Last Issue | Share with friends | Read online

SCHOLARLY PUBLISHING INDUSTRY WEEKLY NEWS ALERT

July 8, 2025 FEATURED ARTICLE Optimizing Customer Support Operations for a Global Provider of Professional Solutions   Faced with increasing complexity in handling high-volume support operations, a global information services provider sought to modernize its approach to customer support. With tens of thousands of transactions processed each month and strict accuracy requirements, the existing model struggled to scale efficiently. A multi-year transformation initiative focused on streamlining workflows, consolidating systems, and building offshore capacity delivered measurable improvements. Processing volumes grew fivefold, error rates dropped significantly, and customer experience metrics saw sustained improvement—particularly during peak demand cycles. This Case Study illustrates how operational redesign and flexible resourcing can improve both performance and service continuity at scale. Explore how similar approaches are helping organizations rethink support delivery models.                     Alliances, Partnerships & Consolidations        • Elsevier expands partnership with Egyptian Knowledge Bank to include AI research tools - Read more • Clarivate selects Kinokuniya as exclusive partner for ProQuest content in Japan - Read more • Pearson and Google partner to accelerate development of AI tools for education - Read more     Search for more news in this Theme         Public Access        • University of Miami enters flat fee open access publishing agreement with Frontiers - Read more • IOP Publishing and University of California formalize open access agreement to broaden physics research access - Read more • BSI reintroduces Read & Publish model for its family of journals - Read more     Search for more news in this Theme         Results/findings from research reports        • STM initiates study to assess publisher-led practices on research integrity - Read more • World Intellectual Property Organization study links Research4Life access to greater gender inclusion in science - Read more     Search for more news in this Theme         New Appointments and administrative changes       • Johan Rooryck to step down as Executive Director of cOAlition S in July 2025 - Read more • American Society for Microbiology announces new leadership for 2025–2026 term - Read more • Radcliffe Group appoints inaugural Editor-in-Chief for new interventional cardiology platform - Read more     Search for more news in this Theme     Discover More News Themes: Expand Your Knowledge Today! Transformative / Read and Publish Agreement Peer Review Diversity, Equity, Inclusion & Accessibility (DEIA) Sustainable Development Goals (SDGs) / Sustainability Artificial Intelligence (AI) / Machine Learning (ML) / Natural Language Processing (NLP) More Industry News PubTech 2025 examines the role of technology in the future of academic publishing Read more>> SSP's Generations Fund reaches $500,000 to support scholarly publishing programs Read more>> American Psychiatric Association journals maintain strong impact factor performance in 2025 citation reports Read more>> JSTOR and SCELC expand access to digital stewardship services through new consortium-wide agreement Read more>> Bradley Moore named Editor-in-Chief of Journal of Natural Products Read more>> ACM journals post record impact factor gains ahead of 2026 open access transition Read more>> Upcoming Industry Events Digital Commons webinar: Ethical publishing practices Event Date: July 30, 2025 Event Location: Online ALPSP Annual Conference and Awards 2025 Event Date: September 10 - 12, 2025 Event Location: Manchester, UK To learn more, visit our Events Page.

Do you have relevant news articles to share with us?

Click here to send a press release.

	© Straive 2025. All rights reserved. You are receiving this email newsletter as part of your Knowledgespeak membership. Click here to unsubscribe from this email newsletter. You may visit our Privacy Policy page. Registered Office: Straive, 77 Robinson Road, # 13-00, Singapore, Singapore , .