Knowledgespeak Newsletter
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| | | | SCHOLARLY PUBLISHING INDUSTRY
WEEKLY NEWS ALERT | | |
|  | | | | | | | | | | | | | | April 2, 2025 | | FEATURED ARTICLE | | Scaling Customer Support with Technology-Driven Operations for a Leading Scientific Publisher | | A leading scientific publisher faced significant challenges in delivering efficient customer service due to regional silos, inconsistent processes, and limited flexibility. To address these issues, Straive implemented a centralized customer service hub in the Philippines, leveraging technology to standardize processes and enhance support. The solution included 24/7 helpdesk support, knowledge base documentation, network and email support, and security awareness initiatives. The outcome was a significant improvement in customer service quality, with benefits including faster profile management, optimized license utilization, and standardized workflows. This case study demonstrates the effectiveness of Straive's tech-enabled solution in transforming customer support operations, resulting in increased efficiency, cost savings, and improved customer experiences.
Read More | | | | | | | | | | | | |  | | | | | Results/findings from research reports
| | | | | • | Springer Nature reports growth in open access and AI-powered publishing enhancements - Read more | | • | MIT Press publishes 2025 Direct to Open Impact Report, highlighting global reach of open access publishing - Read more | | • | European Institutions advance Rights Retention policies for open access - Read more
| | | | | Search for more news in this Theme | | | | | |  | | | | | Public Access
| | | | | • | cOAlition S provides feedback on Canadian
Tri-Agency open access policy consultation -
Read more | | • | SIU Libraries secure Oxford University Press open access agreement - Read more | | • | Karger Publishers expands open access through Subscribe to Open model - Read more
| | | | | Search for more news in this Theme | | | | | | |  | | | | | Alliances, Partnerships & Consolidations
| | | | | • | Emerald Publishing backs India's One Nation One Subscription initiative - Read more
| | • | F1000 expands Open Research Africa platform to all African-based authors - Read more
| | | • | CRKN adds over 90 issues of Science Dimension to Canadiana in partnership with NRC - Read more | | | | | Search for more news in this Theme | | | | | |  | | | | | New Release - Journals/Products/Services
| | | | | • | Wiley releases 2025 edition of Mass Spectra of Designer Drugs for Forensic Laboratories -
Read more | | • | EBSCOlearning introduces Demographic Data Research Solution for libraries and businesses -
Read more | | • | APA Publishing expands Digital Books Collection with extensive back catalog - Read more | | | | | Search for more news in this Theme | | | | | | | | | Discover More News Themes: Expand Your Knowledge Today! | | | | | | | | More Industry News | Cambridge University Press to lead comprehensive review of open research
Read more>> | STM joins EU rightsholders in rejecting third draft of GPAI Code of Practice
Read more>> | | DOAJ transitions to new legal entity under the DOAJ Foundation
Read more>> | APA to launch digital APA Style Manual for institutional access
Read more>> | | Lancaster University Library joins Open Institutional Publishing Association
Read more>> | ResearchGate and IntechOpen partner to expand reach of open access journals
Read more>> | | MDPI publishes 2024 Annual Achievements Report
Read more>> | ARVO honors inaugural journal achievement award recipients
Read more>> | | APS expands open access with Subscribe to Open for 2025
Read more>> | Dr. Madison Ngafeeson appointed Editor-in-Chief of IJBDAH
Read more>> | | | Upcoming Industry Events | SSP Strategic Priorities: Planning for the Future
Event Date: April 9, 2025
Event Location: Online
| Webinar: Understanding open research for HSS
Event Date: April 23, 2025
Event Location: Online
| | | To learn more, visit our Events Page. | | |
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